AI News

Natural Language Processing NLP: What it is and why it matters There is relatively little work on adversarial examples for more low-level language processing tasks, although one can mention morphological tagging (Heigold et al., 2018) and spelling correction (Sakaguchi et al., 2017). Visualization is a valuable tool for analyzing neural…

Understanding Natural Language Processing: NLP NLU NLG by Avani Shitole Since customers’ input is not standardized, chatbots need powerful NLU capabilities to understand customers. The entity is a piece of information present in the user’s request, which is relevant to understand their objective. It is typically characterized by short words…

DPD customer service chatbot swears and calls company ‘worst delivery firm’ Science & Tech News Being open-source, it requires technical expertise for implementation but offers great flexibility and adaptability. Reporting tools analyze call volume, agent efficiency, customer satisfaction, and more. Hence, they help managers make informed decisions to enhance service…

Customer service automation: Advantages and examples “Automation isn’t meant to take over customer support,” says Christina Libs, manager of proactive support at Zendesk. It should serve as an intermediary to keep help centers going after business hours and to handle the simpler tasks so customers can be on their way.…